Effective Date: May 2025

This Privacy Policy explains how Alpha Luxe Properties (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website, services, or communicate with our team.

1. Information We Collect We may collect the following types of information:

• Personal Information: Full name, phone number, email address, ID/passport copy (for bookings or verification)

• Payment Information: M-Pesa transaction details, card details (processed securely through third-party gateways)

• Booking & Stay Details: Location, property interest, dates, and preferences

• Usage Data: Pages visited, browser type, time spent on our website

2. How We Use Your Information We use your information to:

• Process bookings and confirm reservations

• Arrange property viewings

• Contact you about inquiries or support requests

• Improve user experience on our platform

• Provide updates or promotions (only if you opt in)

3. How We Protect Your Data

• Your information is stored securely and only accessible to authorized personnel. All transactions are encrypted via secure payment gateways. We never share your data with third parties without your consent, unless required by law.

4. Sharing Information We only share information when:

• • It’s necessary to coordinate your stay or property viewing (e.g., with hosts or landlords)

  • We are legally required to disclose it

  • You’ve given explicit permission

5. Data Retention:

• We keep your information for as long as necessary to fulfill the purpose it was collected for or as required by law. Viewing and booking records may be stored for up to 12 months for verification and legal compliance.

6. Your Rights You have the right to:

• Access or update your personal information
• Request deletion of your data
• Withdraw consent for marketing
• Contact us with privacy-related concerns at any time

7. Cookies

We use cookies to improve your browsing experience and analyze site performance. You can adjust cookie preferences in your browser settings.

8. Third-Party Services

We use trusted third-party tools (like payment processors and analytics tools) that comply with data protection standards. We are not responsible for the privacy practices of these external services.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on our website.

10. Contact Us

For questions or requests related to your data, please reach out via:

• Email: Support@alphaluxeproperties.com

• WhatsApp: 

By using our services, you agree to this Privacy Policy.